Field Service Management Software – FSM
Acteos Field Service Management – FSM
Acteos Logonsmart is an innovative field service management software for different industries , provides the answers to the key questions in the service area – outdoor service control lean , smart, and online!
Your customers expect high class and fast service ?
You must always react flexibly to different requirements in the service process?
You want a hardware-independent software solution for use on any mobile device ?
In addition, a simple and fast order planning is essential for you ?
With Acteos Logonsmart control and plan dispatchers the stakes of the field service as efficiently and economically than ever before . From order acceptance until full evaluation they can keep track of and able to respond flexibly to unexpected situations . Field technicians receive all the necessary information via mobile phone to their smartphone or your tablet PC. So they can well prepared and execute the order without time-consuming queries and create a report from predefined building blocks and send it to the headquarters. Often the invoice can be already detected before the technician is in the house again .
Field Service Management Software in detail :
– Current and historical customer information available locally
– Real-time access to critical customer and device data
– Paperless , digital work
– Modern user interface on mobile devices ( hardware independent )
– Online / offline capability ( also work without constant Internetverindung )
– Hardware – and operating system- independent web app on mobile devices
Benefits for dispatchers :
– Convenient scheduling with interfaces to any ERP systems
– Simplification and acceleration of all planning processes
– Timely availability of existing customer information
– Electronic evaluations at your fingertips
Benefits for companies :
– Improved performance in managing up to 60 %
– Fewer customer complaints through electronic signature of the customer
– Increased customer loyalty through better service experience
– Competitive advantage through faster use of existing information
– Direct Billing
– Easy setup and simple operation
– Fast Return on Investment
– Optional software to Rent (SaaS )
– Support of call center employees in the planning of field service operations
– Consideration of availability and professional qualifications of the service technician
– Visalisierung of the location / installation location of Techiker by digital map
– Graphical support tour
– Convenient search functions ( for all information about the customer)
– Transmission of historical order or customer information to the technician
– The job status in real time ( for example, ” on the way to the customer ” )
– Automatic data updating are updated overview of operations / Dates
Mobile client for the service technician :
– Provide any relevant data to the mobile device of the service technician
– Transmission of the customer or the fault history
– Easy creation of the service report from predefined building blocks
– Delivery of Service report ( by fax / e -mail) to the customer / operations center
Medical technology / engineering / automotive industry / utilities / food technology / security services / furniture delivery / Telecommunications / readout / measuring services
The Logonsmart technology is hardware-and operating system-independent. You require only a computer with Internet connection and a mobile device (smartphone, tablet PC, etc.) with an HTML5-capable browser.
– Simple interfaces for easy integration into existing system environments
– Simple, intuitive user interface
– Clear dashboards (for decision makers and management)
– Wireless communication via Wifi, GPRS, UMTS, HSDPA
– XML definition for surface configuration
– Multi-platform support for Android, iOS, Windows XP, Windows 7, Windows Mobile, Windows Phone 7
– Component-based system architecture
– Suitable for hosting and SaaS implementation (“Software for Rent”)
– Bi-directional dynamic interfaces to ERP and CRM systems
-. NET 4.5 Framework
We will help you!
Call us at: +49 (0) 8105 3851 0
Send us an e-mail to: firstname.lastname@example.org
Or use our contact form.
We look forward to you!